Buying goods and using services
The Equality Act makes it unlawful to discriminate against, harass or victimise someone when providing services, goods or facilities or when carrying out a public function, such as policing. For example, it is unlawful to refuse to serve a customer because he is gay.
The Act mainly brings together what was in previous law.
The Act extends protection to ban age discrimination when providing goods and services, which was not previously included in equality legislation. This would mean, for example, that it would be unlawful for a shop to refuse to serve an older customer, but age-related discounts and concessions would still be allowed. The Government has recently consulted on bringing this ban into force and making it work in practice. Click here to view a recent consultation on ending age discrimination in services, public functions and associations (opens in a new window)
These provisions set out how consumers are protected from unfair treatment
Tell us what you think should happen to these measures and why, being specific where possible
- Should we scrap them altogether?
- Could their purpose be achieved in a non-regulatory way (eg through a voluntary code?) How?
- Could they be reformed, simplified or merged? How?
- Can we reduce their bureaucracy through better implementation? How?
- Can we make their enforcement less burdensome? How?
- Should they be left as they are?